Smart TV Support

Please check the following before you request support, as most problems can be rectified  at your end.

  1. Make sure that your device is connected to the internet and do a speed test. (Please make a note of the download speed, if it is below 5mb reset your hub and try again)
  2. Make sure that your service provider has not turned on parental control. (If you are not getting streams or video content lists, this is an indicator that parental control is turned on)
  3. Did you allow the system to fully load before you started to use the menu options? (As a rule, allowing 5 minutes for the system to configure itself when first started is best practice)
  4. Power of your device and internet router and wait for 30 seconds and then power on your router and your device and then allow 60 seconds or longer to allow your internet connection and your device to fully connect with each other and then do 1, 2, 3.

No issues have been reported as of – Date/Time:

Please run the speed test on the device that you have the Smart TV setup app on. You can also run a speetest from within the Smart TV setup, just run the Smart TV app and scroll to the EXIT menu option and then scrolle to the right on the submenu and click on the speed test option.

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